Guest Refund Policy
Eligible Refunds:
- Property does not match listing description
- Host cancels the booking
- Serious issues (safety, cleanliness, load-shedding without disclosure)
How to Request a Refund:
- Contact us via the platform messaging within 24 hours of check-in.
- Provide clear evidence (photos, communication records).
- Our team will review within 48 hours.
Approved refunds are issued to the original payment method.
Non-Refundable Cases: Normal change of plans, weather conditions, failure to follow the house rules or minor issues
